At Fritz Hansen Sales, we’re committed to making your design journey as seamless as possible. Below you’ll find answers to common questions about our products, delivery, and services. Can’t find what you’re looking for? Our design consultants are always happy to help at [email protected] or +1 (503) 555-0192.

Product Questions

What types of furniture does Fritz Hansen Sales specialize in?
We specialize in curated, Scandinavian-inspired furniture including:
  • Dining chairs
  • Outdoor seating
  • Sofas
  • Stacking chairs
  • Stools
Each piece reflects our commitment to exceptional design and craftsmanship.
Are your products suitable for commercial spaces?
Absolutely! Many of our customers use our furniture in cafes, offices, and other commercial settings. Our stacking chairs and durable seating solutions are particularly popular for business use. For large commercial orders, please contact us for potential volume discounts.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
  • Express Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after processing)
  • Free Standard Shipping: Complimentary on orders over $50 via EMS (15-25 business days after processing)
All orders are processed within 1-2 business days at our Portland warehouse.
Do you ship internationally?
Yes! We proudly ship worldwide with just a few exceptions in remote Asian regions. For international orders, we handle all customs documentation—you’ll only need to pay any applicable duties upon delivery.
How will I know when my order ships?
You’ll receive tracking information via email the moment your pieces depart our warehouse. Our system provides real-time updates from our facility to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. To initiate a return:
  1. Contact our support team at [email protected]
  2. Items must be in original condition with all packaging
  3. Return shipping costs are the customer’s responsibility
Once received and inspected, we’ll process your refund to the original payment method.
What if my item arrives damaged?
We take great care in packaging our furniture, but if damage occurs, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or repair at no additional cost to you.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through our encrypted checkout system.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, all our items arrive in beautiful, sustainable packaging designed to protect your design investment while minimizing waste. For corporate gifts or special occasions, please contact us about custom options.

Customer Care

How can I contact customer service?
Our design-savvy support team is available via:
  • Email: [email protected]
  • Phone: +1 (503) 555-0192
  • Mail: 981 Seneca Drive, Portland, US 97204
We typically respond within 24 hours during business days (Monday-Friday).
Do you offer design consultation services?
While we don’t offer formal interior design services, our team has extensive knowledge about our products and how they work in various spaces. We’re happy to provide recommendations based on your needs—just reach out to us!

At Fritz Hansen Sales, we believe great design should be accessible to all. Our FAQ is just the beginning—we’re always here to help you create spaces you’ll love. Explore our collections today and discover pieces that will elevate your home or business.