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At Fritz Hansen Sales, we believe exceptional design extends to how we handle your personal data. Just as our Scandinavian-inspired furniture balances form and function, our privacy practices combine transparency with robust protection—creating a digital experience as refined as our products.

1. Information We Collect

In our commitment to serve design enthusiasts, homeowners, and commercial buyers globally, we collect:

  • Order Information: Name, shipping/billing addresses, payment details (processed securely), phone number, and email
  • Account Data: Username, password (encrypted), and preferences for registered users
  • Communication Records: Emails, chat transcripts, and call notes with our design consultants
  • Technical Data: IP address, browser type, device information, and pages visited
  • Cookies Data: As detailed in Section 6 below

2. How We Use Your Information

Like the intentional design of our dining chairs and sofas, we use data purposefully:

  • Process transactions with Visa, Mastercard, JCB, or PayPal
  • Arrange global shipping (excluding certain Asian/remote regions)
  • Provide design consultation services
  • Improve our product offerings and website experience
  • Send order confirmations and delivery updates
  • Prevent fraud using industry-standard security measures
  • Comply with legal obligations

3. Data Sharing & Disclosure

We maintain the minimalist approach of Scandinavian design in our data practices:

  • Service Providers: Carefully vetted partners for payment processing (Visa/Mastercard networks), shipping, and IT security
  • Legal Requirements: When necessary to comply with laws or protect vital interests
  • Business Transfers: In connection with mergers or acquisitions, with appropriate confidentiality protections

We never sell your personal data to third-party marketers.

4. Data Storage & Security

Your data security receives the same attention to detail as our stacking chairs’ craftsmanship:

  • Military-grade encryption for all transactions
  • Secure servers with regular security audits
  • Limited access to personal data within our organization
  • Data retention only as long as necessary for business or legal purposes

While we implement rigorous protections, no digital transmission is 100% secure—we encourage strong password practices.

5. Your Rights

You maintain control, just as you customize your living space with our stools and outdoor seating:

  • Access: Request copies of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure under certain conditions
  • Restriction: Limit processing in specific circumstances
  • Objection: Opt-out of certain data uses
  • Portability: Receive your data in a structured format

To exercise these rights, contact our Data Protection Officer at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies—like the thoughtful details in our furniture—to enhance functionality:

  • Essential Cookies: Required for checkout and account functions
  • Performance Cookies: Help us improve site navigation
  • Analytics Cookies: Understand how customers interact with our designs

Manage preferences via your browser settings or our cookie consent banner. Disabling cookies may affect certain features.

7. International Data Transfers

As we serve customers worldwide (with some regional exceptions), data may be transferred outside your home country. We ensure all transfers comply with applicable laws using:

  • EU Standard Contractual Clauses
  • Other approved transfer mechanisms

8. Policy Updates

We may occasionally update this policy, just as we refine our furniture designs. Significant changes will be communicated via email or website notice.

9. Contact Us

For privacy inquiries or to discuss your commercial order requirements:

Fritz Hansen Sales
981 Seneca Drive, Portland, US 97204
Email: [email protected]
Phone: +1 (503) 555-0192

Thank you for trusting Fritz Hansen Sales with both your design needs and your personal data.