At Fritz Hansen Sales, we combine Scandinavian design excellence with exceptional customer service. Our shipping and returns policies reflect our commitment to quality and your complete satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Delivery Areas

We ship worldwide, excluding certain remote areas and parts of Asia. Please contact us at [email protected] if you have questions about delivery to your location.

Note: Delivery times are estimates and may vary depending on customs processing in your country. We’re not responsible for delays caused by customs or other import procedures.

Returns & Exchanges

We want you to love your Fritz Hansen furniture as much as we do. If you’re not completely satisfied, our straightforward return process ensures a refined experience.

Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return:

  • Items must be in original, unused condition
  • Original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

Due to hygiene and safety considerations, we cannot accept returns for:

  • All stools (bar stools, counter stools, etc.)
  • Custom or special order items

Our stools are carefully designed for immediate comfort and cannot be returned once used.

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely repackage the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our warehouse at:
    Fritz Hansen Sales Returns
    981 Seneca Drive
    Portland, US 97204
    You are responsible for return shipping costs unless the return is due to our error.
  5. Receive Refund: Once we receive and inspect your return, we’ll process your refund within 5 business days.

Exchange Process

For exchanges (size, color, or model changes):

  • Follow the same return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item
  • We’ll process the exchange once we receive your return
  • You’ll be responsible for any price difference and additional shipping costs

Refund Information

Refunds will be issued to your original payment method:

  • Credit Cards (Visa, Mastercard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable, except in cases of our error.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item using a prepaid shipping label

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Fritz Hansen Sales Team,

I would like to request a return for my recent purchase:

Order Number: [Insert]
Item Name: [Insert]
Reason for Return: [Insert: Wrong Size, Damaged, Changed Mind, etc.] [For exchanges, add: I would like to exchange this for: [Insert product name and details]]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Contact Us

For any questions about our shipping or returns policy, please contact our customer service team: