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1. Introduction

Welcome to Fritz Hansen Sales (“we”, “us”, or “our”) at chairsanddeals.com. These Terms and Conditions govern your use of our website and purchases of our premium Scandinavian-designed furniture. By accessing our site and making purchases, you agree to these terms.

Our Target Audience

Fritz Hansen Sales caters to design-conscious consumers and businesses worldwide (excluding certain Asian and remote regions) who appreciate high-quality, functional Scandinavian furniture for both indoor and outdoor settings. Our products appeal to those who value craftsmanship, timeless design, and exceptional comfort.

2. Website Use and Intellectual Property

2.1 Website Access

You may use our website for personal, non-commercial purposes to browse and purchase our products. Any unauthorized use, including reproduction of our designs or content, is prohibited.

2.2 Intellectual Property

All content on this site, including product designs, images, text, and logos, are the property of Fritz Hansen Sales or our licensors and are protected by international copyright laws. Our Scandinavian-inspired designs are the result of careful craftsmanship and may not be replicated.

3. Product Information

3.1 Product Range

We specialize in:

  • Dining chairs
  • Outdoor seating
  • Sofas
  • Stacking chairs
  • Stools (non-returnable for hygiene reasons)

3.2 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur due to monitor settings or natural materials. If you receive a product that substantially differs from its description, please contact us immediately.

3.3 Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You authorize us to charge the total amount to your selected payment method.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to material costs, exchange rates, or errors. If an error is discovered after your order, we will contact you before processing.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except certain remote areas and parts of Asia. Contact us at [email protected] for delivery inquiries.

5.3 Delivery Times

Delivery times are estimates and may vary due to customs processing. We are not responsible for customs delays.

5.4 Receiving Your Order

Please inspect your delivery immediately. Report any damage within 48 hours with photos to [email protected].

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items if:

  • Items are in original, unused condition
  • Original packaging with all tags attached
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • All stools (bar stools, counter stools, etc.)
  • Custom or special order items

6.3 Return Process

  1. Email [email protected] within 15 days with your order number and reason
  2. We’ll provide return instructions within 2 business days
  3. Securely repackage the item in original packaging
  4. Ship to: Fritz Hansen Sales Returns, 981 Seneca Drive, Portland, US 97204
  5. Customer is responsible for return shipping costs unless the return is due to our error

6.4 Refunds

Refunds are processed within 5 business days after we receive and inspect your return:

  • Credit Cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except in cases of our error.

7. Customer Responsibilities

7.1 Accurate Information

You must provide accurate, complete information when ordering, including delivery address and payment details.

7.2 Product Use

Our furniture is designed for residential and light commercial use. Proper assembly and maintenance are your responsibility.

7.3 Compliance

You agree to comply with all applicable laws and regulations regarding your purchases and use of our products.

8. Limitations of Liability

Fritz Hansen Sales shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by shipping carriers, customs, or other third parties
  • Improper use or assembly of our products
  • Minor variations in color or texture due to natural materials

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: +1 (503) 555-0192
Address: 981 Seneca Drive, Portland, US 97204